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Managed services
Managed services

Managed services

The activities useful to increase the customer efficiency

Through a team of highly specialized professionals, Antares vision is able to offer a wide range of additional services for customers who bought a product, that includes, for example, activities such as exits on site and censuses.

Why chooses these services?

Those offered by the company are additional services customized to each customer, which aim to increase customer efficiency, that offer advantages such as:

  • Classroom training courses tailored to each specific professional role on the use of the machine / software
  • Access to e-learning platform with updated educational interactive material and final exam with certification release
  • Extension of the remote assistance service included in the Lifecycle package, support service, spare parts and maintenance
  • Dedicated studies and consultancy to assess the impacts of the solution on production, feasibility studies. Minimization of machine downtime thanks to specific studies and development of evolutionary plans

Specific services for every need

In particular, Antares Vision offers:

Managed services

1. TRAINING

Antares Vision Academy - Get your Certification!

E-learning platform: Interactive materials, videos and manuals always updated and available Test provided through the platform;

Classroom session: Trainer explanation Practical exercises Q&A with trainer and experts</p

1. TRAINING

Antares Vision Academy - Get your Certification!

E-learning platform: Interactive materials, videos and manuals always updated and available Test provided through the platform;

Classroom session: Trainer explanation Practical exercises Q&A with trainer and experts

Managed services

2. REMOTE ASSISTANCE

Is an extension of the Remote Support Service included in the Life Cycle Services, aimed to improve the efficiency of the Remote Support for a specific period.


Hypercare Assistance

Operation Support

Planned AV Expert Engineer Support

Managed services
Managed services

3. CONSULTING

Profession support to the customer engineering consultancy and support for existing software deployments, to provide new implementations (eg. updates, new functions, new regulations) and their maintenance (patches, quick fix).


Engineering Consultancy; 
ITSM Consultancy; Migration Program Management;

Validation Strategy; Impact Analysis/Quality consultancy; Customized Advanced Reporting.

3. CONSULTING

Profession support to the customer engineering consultancy and support for existing software deployments, to provide new implementations (eg. updates, new functions, new regulations) and their maintenance (patches, quick fix).


Engineering Consultancy; 
ITSM Consultancy; Migration Program Management;

Validation Strategy; Impact Analysis/Quality consultancy; Customized Advanced Reporting.

Managed services

4. SPARE PARTS

Is the basic provision of Spare Parts ordered from the customer in order to streamline the substitution process.

Managed services
Managed services

5. ON SITE SERVICES

Maintenance activities to preserve the efficiency of the system and prevent unexpected malfunctions. Assistance during go live activities.

Go Live Assistance

Preventive Maintenance

Resident Engineer

IMAC (Installations, Moves, Adds and Changes)

5. ON SITE SERVICES

Maintenance activities to preserve the efficiency of the system and prevent unexpected malfunctions. Assistance during go live activities.

Go Live Assistance

Preventive Maintenance

Resident Engineer

IMAC (Installations, Moves, Adds and Changes)

Managed services